Iron Mountain Mobile3.12.9002 - App Store

Managing records is part of your job and you need to find information fast. Iron Mountain(R) Mobile is your time-saving, secure way to schedule and view orders (pickups, retrievals, IODs, supplies), and track deliveries “on the go” from your mobile phone or device.

WHAT YOU GET

Track orders:

. Search by order number to see the status of your order
. See a list of the last 50 orders you placed
. Sort your orders by order type or timeframe
. View order details and history
Search and Ordering:

. Pickups: Request Iron Mountain to pick up records from your location
. Retrieve: Search and request delivery of records to your location.
. Image On Demand: Search and request your files to be scanned and sent to you digitally with IOD
. Supplies: Request delivery of supplies
Scan & Add Records

. Scan Iron Mountain barcodes to create new box records
. Add files to boxes you create
IRON MOUNTAIN INSIGHT(R) Functionality (Need the IRON MOUNTAIN INSIGHT(R) product to use this capability)

. Search, view and upload assets (Iron Mountain Connect users)
Create Users

. Create new users , assign permissions and provide access to applications (Iron Mountain Connect users)
Status notifications:

. Customize the type of notifications you receive
. Setup notifications on specific orders or all orders

Simple, secure login:

. Reset your password (Iron Mountain Connect users)
. Biometric (fingerprint/face recognition) authentication
. Save your username to avoid re-entry

TERMS

A valid Iron Mountain Connect(TM) or Iron Mountain ReQuestWeb(TM) username and password are required to log on to the Iron Mountain Mobile app.

*Some features may not be available based on the region or web application you use.

Version History For All Users:
- Resolved issues 3.12.9002 May 25 For All Users:
- Resolved issues 3.12.8900 Mar 2 What's New (August 2025)

For All Users:
- Resolved issues

For Iron Mountain Connect Users:
- Increased password length as per the new Password Policy
- Replacement Order field added in Track order screen.

For RequestWeb Users:
- Additional address line added to accommodate address field exclusive for Fax and Postal Code. 3.12.8700 09/01/2025 What's New (May 2025)

For All Users:
- Resolved issues

For Iron Mountain Connect Users:
- Password security Enhancement

For RequestWeb Users:
- Address Autofill - The user will have the ability to use Autofill options for filling in the address instead of manual.
- Postal code - Postal code dropdown is enabled for some counties to avoid error in postal code information. 3.12.8600 05/21/2025 What's New (February 2025)

For All Users:
Resolved issues

For Iron Mountain Connect Users:
Address validation for newly created Ship To Addresses

For RequestWeb Users:
Ability to delete an address is now possible for all Request Web users 3.12.8300 02/24/2025 What's New (November 2024)

For All Users:
Accessibility enhancements

For Iron Mountain Connect Users:
Expedited Service is exclusive for users with Premium Rush Service permission
The user is notified on the Ul if any items in an order is delivered through a Third party carrier 3.12.8200 11/25/2024 What's New (August 2024)

For All Users:
Accessibility enhancements

For Iron Mountain Connect Users:
Password Policy Changes

For RequestWeb Users:
Proof of Delivery with Notes is now available for Retrieval and Pickup order 3.12.8100 08/26/2024 What's New (May 2024)

For All Users:
Accessibility enhancements

For Iron Mountain Connect Users:
Ship To Address Indicator Enhancement
Expedited Fee- Service fee message updated.

For RequestWeb Users:
Itemised Pickup
Admin- Mandatory fields
Transportation Zone. 3.12.1079 05/21/2024 What's New (February 2024)

For All Users:
Accessibility enhancements 3.12.1078 03/25/2024 What's New (February 2024)

For All Users:
Accessibility enhancements 3.12.1077 03/15/2024 What's New (November 2023)

For All Users:
Accessibility enhancements
Resolved issues
Iron Mountain Rebranding

For Iron Mountain Connect Users:
Search Enhancements
Shredding enhancements

For RequestWeb Users:
Itemized Pickup enhancements 3.12.1076 12/18/2023 What's New (August 2023)

For All Users:
Accessibility enhancements
Resolved issues

For Iron Mountain Connect Users:
Cancel Shredding Order
Scan and Add Box Enhancements

For RequestWeb Users:
Itemized Pickup
Enforced Charge Account for Orders
Track Order Enhancements -
View Signature
View Itemized Pickup List in Details 3.12.1074 08/28/2023 What's New (May 2023)

For All Users:
Calendar Component Upgrade

For Iron Mountain Connect Users:
Scan your shredding bin barcode and place off schedule orders
Chargeback code display in Track Orders
Search Customer/Division/Department from your complete list of organizations

For RequestWeb Users:
Create Addresses 3.12.1070 06/12/2023 Thank you for choosing Iron Mountain. We are listening to you!
In this release, we have added:

For All Users:
Accessibility enhancements
Resolved issues

For Iron Mountain Connect Users:
Multi-Scan (multi-box Scan & Add)
View My Favorite addresses
Swipe left to delete an item from a list
Add order chargeback options

For RequestWeb Users:
Add order line item level instructions
Swipe left to delete an item from a list 3.12.1068 02/27/2023 Thank you for choosing Iron Mountain. We are listening to you!
In this release, we have added:
For All Users:
Accessibility enhancements
Resolved issues

For Iron Mountain Connect Users can:
Search for record codes by title
Search for hold codes by description

For RequestWeb Users can:
Track orders placed in the past 30/60/90 days 3.12.1066 11/21/2022 Thank you for choosing Iron Mountain. We are listening to you!
In this release, we have added:

For Iron Mountain Connect Users can:
Create address in order workflow
Permanently withdraw boxes
Lock fields when creating files
Add line level instructions to an order
Sort last 50 orders by status
Track more third party orders

For RequestWeb Users can:
Lock fields when creating boxes
Delete your pending box and pending file 3.12.1065 09/19/2022 Thank you for choosing Iron Mountain. We are listening to you!
In this release, we have added:

For Iron Mountain Connect Users can:
Create address in order workflow
Permanently withdraw boxes
Lock fields when creating files
Add line level instructions to an order
Sort last 50 orders by status
Track more third party orders

For RequestWeb Users can:
Lock fields when creating boxes
Delete your pending box and pending file 3.12.1064 08/22/2022 For All Users:
Accessibility enhancements
For Iron Mountain Connect Users:
Shredding capabilities - Ordering and search visit profiles
Lock box fields for faster data entry
Clone user to rapidly create users
Enhanced Search for Track Orders
For RequestWeb Users:
View last 50 orders in Track Orders
Enhanced Search for Track Orders 3.11.1064 06/29/2022 For All Users:
Accessibility enhancements
For Iron Mountain Connect Users:
Shredding capabilities - Ordering and search visit profiles
Lock box fields for faster data entry
Clone user to rapidly create users
Enhanced Search for Track Orders
For RequestWeb Users:
View last 50 orders in Track Orders
Enhanced Search for Track Orders 3.11.1063 06/24/2022 For All Users:
Accessibility enhancements
For Iron Mountain Connect Users:
Shredding capabilities - Ordering and search visit profiles
Lock box fields for faster data entry
Clone user to rapidly create users
Enhanced Search for Track Orders
For RequestWeb Users:
View last 50 orders in Track Orders
Enhanced Search for Track Orders 3.11.1062 06/13/2022 For All Users:
Accessibility enhancements
For Iron Mountain Connect Users:
Shredding capabilities - Ordering and search visit profiles
Lock box fields for faster data entry
Clone user to rapidly create users
Enhanced Search for Track Orders
For RequestWeb Users:
View last 50 orders in Track Orders
Enhanced Search for Track Orders 3.11.1060 06/03/2022 For All Users:
Accessibility enhancements
For Iron Mountain Connect Users:
Shredding capabilities - Ordering and search visit profiles
Lock box fields for faster data entry
Clone user to rapidly create users
Enhanced Search for Track Orders
For RequestWeb Users:
View last 50 orders in Track Orders
Enhanced Search for Track Orders 3.10.1050 05/23/2022 Scan and Create boxes (ReQuestWeb users) 2.10.1030 03/03/2022 Scan and Create boxes (ReQuestWeb users) 2.10.1010 02/28/2022 Thank you for choosing Iron Mountain. We are listening to you!
In this release, we have added:

• InSight Search, view and upload assets (Iron Mountain Connect users)
• Create Users (Iron Mountain Connect users)
• Clear all notifications
• Search for Open Shelf files (Iron Mountain Connect users)
• Frequently asked questions
• Accessibility enhancements 2.10.1005 12/06/2021